| Systems Audit |
| We analyse your existing network
infrastructure - looking at aspects
such as hardware specifications,
network speed, internet access/speed
and security - and provide you
with a report that identifies
any problem areas and performance
issues on your system. |
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A good back-up
system and disaster recovery
contingency plans are crucial.
We analyse your system and make
recommendations for action where
this is appropriate.
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| We document every device and
program on your network so that
we have the information to resolve
any problems quickly and efficiently. |
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| Dedicated account manager |
| Our dedicated account managers
help you to develop your IT strategy,
keep an eye on your system and
update you on the latest technological
developments. |
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| Dedicated IT team |
| We can provide you with a dedicated
IT team that will support and
maintain your system on a day-to-day
basis - and keep your business
up and running. |
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| Hardware breakdown support |
| Don't panic! If you have a
problem with your hardware, we
can usually diagnose the fault,
source and fit the replacement
and have you firing on all cylinders
again as quickly as possible.
If the hardware is still under
warranty, we'll contact the appropriate
technical consultant. |
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Any parts we source will be
charged at cost.
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| Phone and e-mail support |
| You can phone or e-mail us to
ask questions about your network,
to report problems, or to check
the status of requests. |
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| Anti-virus alert response |
| You need an up-to-date virus
protection on your system - it's
essential if your system is to
survive the increasing number
of nasty e-mail viruses these
days. We can set up server-based,
anti-virus solutions to alert
our IT team up server-based, anti-virus
solutions to alert our IT team
to a critical event, or to where
a virus definition has not been
updated. |
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| Loan replacement PC
|
| We know that having a
member of staff twiddling
their thumbs beside a blank
screen is a waste of time
and money. So if any of
your PCs break down, we
can offer you a loan replacement
- and you can keep this
until we've sorted out the
problem or you have bought
a replacement. |
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| Security system testing |
| While they are onsite
our engineers will carry
out a full check of your
antivirus protection and
intruder protection, and
will sign a security sheet
stating what they have done. |
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| Remote server monitoring |
| We can check your server performance
logs on a daily basis in terms
of the processor, use of memory
and hard disk levels, critical
events and critical errors. Logs
are analysed, differences and
errors are noted and we call you
to report any potential issues.
An alert is sent automatically
by e-mail each day. |
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| Regular remote administration |
|
Condies IT can carry out a
lot of your day-to-day administrative
tasks remotely. For example,
we can:
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set up new user
accounts/e-mail accounts |
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carry out essential
hardware tests |
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undertake security
settings |
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set up new mailboxes |
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troubleshoot printers |
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amend existing user
accounts, e-mail and
permissions |
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administer |
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- specified systems
back-ups |
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- supported routers
and switches |
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- supported security
devices or software |
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- supported anti-virus
software |
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| We strongly recommend that you
carry out preventative maintenance,
so that your system is constantly
stable. |
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| Disaster recovery testing |
| Our onsite engineers will test
your disaster recovery plan on
a regular basis to make sure that
it will work if the worst should
happen! They will also carry out
a test data restore of random
files to make sure that your backup
is working properly and check
that your tapes are being rotated
regularly. |
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| Software patching |
| Software and hardware manufacturers
regularly release patches and
updates to keep their products
secure. Because these aren't always
foolproof, the onsite engineer
can integrate our own approved
updates and patches on your operating
systems and applications. |
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| Back-up monitoring |
| Backing up your data is crucial.
We can monitor your daily backup
through your backup software and,
if there's a problem, we'll be
right there with our support. |
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| Your own inhouse IT department |
| This is like having your own
inhouse IT department at a fraction
of the cost. What happens is that
one of our qualified engineers
visits you regularly to carry
out regular network administration
tasks. These tasks include a physical
server check, adding, deleting
and modifying e-mail and network
settings, and making other changes
to the system that don't justify
an expensive call-out. |
